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Faqs
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Faqs

This year’s Literature Festival is unique and different from previous years...

To help you get the most from your Festival experience we’ve put together some FAQ’s.

You can take part in this year’s Literature Festival in a number of different ways:

Buy tickets to attend live events at Cheltenham Town Hall and The Everyman Theatre in Cheltenham. Click here for details.

View our free live stream of events. To do so please register here.

Subscribe to our #CheltLitFest Player for £20 and you can watch all the events until 31 December 2020. Please note that events will be available on the #CheltLitFest Player 48 hours after the live events has taken place. Register here.

You can register for free to view the live events through the Screen on the Green. To do so head to the Box Office and choose your registration type.

No all of these events are free to view on demand.

There is no limit. 

All emails are sent to the email address you gave when registering for an account on our Digital Hub. Please check that this email address is correct. If it is then it is worth checking your junk or spam folder. 

You can see all the events you have set a reminder for by logging into your Cheltenham Festivals Digital Hub Account.  In here you will see a section called My Bookmarks which shows details of all the events you have bookmarked. 

If you are watching the live stream you can post your questions to the speakers through the live chat. 

If you are in the live socially distanced audience at the event you will be given guidance on how to submit your questions before the event begins. 

We will endeavour to ask our speakers as many of your questions as possible, but due to time constraints we may not be able to answer them all. 

Here are some general trouble shooting ideas you can try if you are having difficulties viewing our live-streamed events. 

All our events are streamed in HD so require a good internet connection. If you’re having streaming issues you can try a few things. 

1.       If the video or audio is lagging, click Get audio/video help in the bottom left hand corner of the screen and enable Compatibility mode. 

2.       If you’re still having trouble perhaps ask other users in your home to stop using the internet while you watch the stream. 

3.       We recommend using Google Chrome browser if possible. 

4.       Try refreshing your page. 

As everybody has different settings on their laptop, computers, digital TVs and mobile devices we advise you to also refer you to user manual for instructions specific to device. 

Although our events run through an internet browser it may enhance your experience if you plug your computer into a larger television screen with an HDMI cable or wirelessly with a suitable device. 

If your TV/Computer has casting capabilities you may be able to cast your browser screen to the TV.

To find out which of our live streamed events are being captioned please visit the What’s On grid and use the Live Captions Filter. 

All our event start times are shown in BST (British Summer Time) to find out what time an event begins in your time zone you might find this converter useful.

Alternatively, if you have subscribed to the #CheltLitFest Player you can watch on demand at a time suitable to you. Our events are available on #CheltLitFest Player 48 hours after they have been live streamed. 

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